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Privacy Policy

Last Updated: July 23, 2026

At Kablux, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile applications, website, and services. By using Kablux, you consent to the practices described in this Policy.

01

Information We Collect

We collect the following types of information:

Personal Information

  • Full name, phone number, email address, date of birth, and residential address.
  • Government-issued ID (NIN, Driver's License, etc.).
  • Profile photo and selfie for identity verification.

Location Data

  • Real-time GPS location when you use ride or delivery features (with your consent).
  • Pickup and drop-off addresses.

Usage & Technical Data

  • Device information, IP address, app version, and usage logs.
  • Ride and delivery details (routes, timestamps, status).

Payment Information

  • Bank account details (for driver payouts) and payment transaction data (processed securely via Paystack).

For Drivers & Couriers

  • Vehicle details, documents (registration, insurance, roadworthiness), and work history.
02

How We Use Your Information

We use your information to:

  • Provide and improve our ride-hailing and courier services.
  • Match riders with drivers and manage deliveries.
  • Process payments and payouts.
  • Ensure safety and verify identities.
  • Communicate with you (trip updates, promotions, support).
  • Comply with legal and regulatory requirements (NDPA, FRSC, etc.).
  • Prevent fraud and abuse.
03

Sharing of Information

We may share your information with:

  • Drivers or couriers involved in your trip or delivery (limited to necessary details).
  • Partnered companies (for B2B/Corporate rides).
  • Payment processors (e.g., Paystack).
  • Legal authorities when required by law.
  • Trusted service providers who help us operate the platform (under strict confidentiality).

We do not sell your personal data to third parties.

04

Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption, access controls, and regular security reviews. However, no system is completely secure, and we cannot guarantee absolute security.

05

Your Rights (NDPA Compliance)

You have the right to:

  • Access, correct, or delete your personal data.
  • Withdraw consent where applicable.
  • Object to certain processing activities.
  • Lodge a complaint with the Nigeria Data Protection Commission.

To exercise these rights, contact us at hello@kabluxe.com.

06

Data Retention

We retain your data only for as long as necessary to provide our services, comply with legal obligations, or resolve disputes. Drivers’ KYC documents are retained for the duration of their active status plus a reasonable period thereafter.

07

Cookies and Tracking

We use cookies and similar technologies to improve user experience, analyze usage, and deliver personalized content. You can manage cookie preferences through your device settings.

08

Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect data from minors.

09

Changes to this Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or email.

Questions about these Terms? Reach out to our support team and we’ll be glad to help.

Contact Support