Terms of Service

Kablux is a technology platform that connects riders, drivers, and businesses for ride-hailing and professional courier services. We do not own or operate vehicles. Drivers and couriers are independent partners, not employees of Kablux.

• You must be at least 18 years old to use Kablux as a rider or sender.
• Drivers and couriers must be at least 21 years old, hold a valid driver’s license (where applicable), and meet all regulatory and documentation requirements.
• Corporate accounts must be duly registered businesses in Nigeria.

You are responsible for maintaining the confidentiality of your account credentials. Kablux reserves the right to suspend or terminate accounts involved in fraud, abuse, or repeated violations of these Terms.

Kablux offers:

• Standard, Corporate, and Premium ride-hailing services.
• Professional courier and dispatch services.
• Fleet and vehicle management solutions for businesses.
• All services are subject to availability and may vary by city.

• Fares are calculated based on distance, time, demand, and vehicle type.
• On Standard rides, users may negotiate fares with drivers before the trip begins.
• Corporate rides are billed directly to the company wallet using unique employee codes.
• Payments can be made via wallet, card, cash, or bank transfer through our secure partners.
• All transactions are final unless otherwise stated in our cancellation policy.

• Riders may cancel before the driver arrives, subject to a cancellation fee.
• Drivers may cancel with valid reason. Repeated unjustified cancellations may result in account suspension.
• Corporate cancellations follow the company’s internal policy.

Drivers and couriers agree to:

• Maintain valid licenses, vehicle documents, and insurance.
• Provide safe, courteous, and professional service.
• Complete accepted trips unless safety or exceptional circumstances apply.
• Not engage in any form of harassment, fraud, or misconduct.

Riders and senders agree to:

• Provide accurate pickup and delivery information.
• Treat drivers and couriers with respect.
• Not engage in fraud or misuse of the platform.
• For courier services, be available to provide the Delivery PIN upon arrival.

• The SOS button is for genuine emergencies only.
• Misuse of safety features may result in account suspension.
• Kablux may share location data with emergency services or trusted contacts when SOS is activated.

Kablux is a technology platform and is not liable for the actions or omissions of independent drivers or couriers. Our liability is limited to the value of the service fee paid for the specific trip or delivery.

Kablux may suspend or terminate your account for violation of these Terms, safety concerns, fraud, or repeated complaints. You may delete your account at any time through the app settings.

Any disputes shall first be resolved amicably through our support team. Unresolved disputes shall be subject to the jurisdiction of the courts of the Federal Republic of Nigeria.

These Terms are governed by the laws of the Federal Republic of Nigeria.